Refund policy

Cancellations
Cancellations are accepted within 1 hour of purchase

Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges & Returns
Due to our items being custom and made to order, our policy is exchange only. In the event that you would like to exchange your item due to incorrect sizing or damage upon receipt, please email spineandsoulmerch@gmail.com as soon as possible. (Limit is 14 days after item is delivered).

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.